Frequently Asked Questions
Products
Yes, all hair extensions and lace closures and lace frontals sold here at BeyondHair are made from 100% real human hair. All cuticle layers remain intact which makes it the best quality hair on the market.
Virgin hair refers to hair that has never been processed and which remains completely pure and natural. To qualify as virgin hair, it must meet rigorous standards including not having been permed, dyed, coloured, bleached or chemically processed in any way. It’s virgin quality makes it the healthiest and purest hair to work with, meaning it is the pinnacle of hair extensions as it can be used time and time again. It’s the reason why VIRGIN hair extensions are so popular amongst celebrities.
Being a natural hair products means that no two bundles are exactly the same (colour, texture etc) but we try our best to match like for like as much as possible.
Being a natural product our hair comes in its natural state. Colours range from very light brown to very dark brown.
Machine weft hair is hair that has been sewn together by machine to create a tracking effect and has been tied at the upper ends.
Treat your hair extensions just like your own to get longevity out of your hair extensions. As we only supply real human hair extensions, they can be straightened, blow dried, coloured and washed just like your existing hair. They can be worn throughout the day, including during sports and swimming. Take a look at our Care Guidance page for more info.
Your extensions can last for years. They will last longer if you care for them and treat them correctly. Also follow our hair care guide and if chemically treating your hair and please do so professionally.
The number of bundles you need to completely cover your head depends on how full you like your hair.
As a guide - (For leave out or accompanied with a lace closure or frontal)
10" - 12" - 2 bundles
14" - 22" - 3 bundles
24"+ - 4 bundles
Yes you can dye, bleach, relax and chemically treat your extensions. We strongly recommend that you do this professionally. Any chemical processing can alter the texture, patterns and quality of your extensions.
Each bundle weighs approximately (+/-) 100grams
A lace closure is a smaller lace piece (usually 4x4") that covers the top/crown area, used to close off a sew-in with a natural-looking parting.
A lace frontal is a larger piece (usually 13x4") that spans ear to ear across the entire hairline, allowing for more versatile styling like ponytails, updos, and side parts.
Frontals offer greater flexibility but come at a higher price point; closures are a simpler, more affordable option for those who don't need to style away from the face.
Curly hair extensions are measured stretched straight, from the top of the weft to the tip, rather than in their natural curly state. Because curl pattern causes some natural shrinkage, the worn length will appear shorter than the stated measurement which this is standard across the hair extension industry, not specific to how we measure.
It is advisable to go up a length to get the length your require.
Returns & Exchanges
We offer Standard to Next Day Delivery options in the UK - ranging from 1-4 working days. We deliver worldwide also. Please see our Delivery page for full information.
You can take advantage of our 14-day money-back guarantee. You must return the hair within 14 calendar days of your delivery date. Returns requested or sent after 14 days will not be accepted.
To receive a refund, items must be returned in their original, resalable condition. Due to health and safety regulations, we cannot accept human hair products that have been used or altered. This includes hair that has been:
- Removed from the original bundle or cable ties
- Brushed, combed, or picked
- Washed, colored, or cut
Once we receive your return, we will thoroughly examine the hair. If it passes inspection, we will process your refund. It can take up to 7 working days for the funds to appear on your bank statement, depending on your bank's specific processing times.
Yes, exchanges are offered at Beyond Hair's sole discretion under the following rules:
- You must apply for the exchange within 14 days of receiving your order.
- The hair must be completely unused, unaltered, and still attached to its original cable ties.
- You can exchange the product for an item of equal or greater value. If the new item costs more, you must pay the difference.
All eligible returns, exchanges, and defective item investigations should be mailed to the following address:
Beyond Hair
PO Box 81880
London
E169JQ
