Beyond Hair are proud to introduce the new ROOTS range. This range compromises of two different textures Kinky Curly and Kinky Straight, both available in lengths 14" - 24" and have a variety of closures to compromise them.

These textures have proven to be ever so popular as women transition from chemically straightened hair back to their natural afro hair textures.

The textures are created with a natural chemical free steam process from our human hair extensions. This means you are able to colour, cut and style the hair just as you would with our Virgin hair textures. ROOTS provides the perfect body of stylish curls and guarantees natural wave, fullness, luster and remarkable usability. ROOTS can be washed or blow-dried regularly.

The options to wear our roots range is endless. Why not attach clips and add to your own hair for a little length or volume. Or try a u part wig with a little leave out. Want to put your hair to rest then go for a full weave with a closure. The options for style are limitless and we promise you, you will not be left disappointed.

UK DELIVERY

All of our UK deliveries require a signature upon being received.

Orders placed after Thursday 2pm for next day delivery, will be processed on Monday. If you would like delivery on Saturday, please opt for Saturday delivery. 

UK Guaranteed Saturday Delivery - £12.00

Order Before 2pm on Friday for guaranteed delivery on Saturdays to anywhere in mainland UK. (Excludes bank holidays)

INTERNATIONAL DELIVERY

We aim to deliver to the timescales outlined below.

EUROPE Premium Delivery - £16.00
(7 - 10 working days after receipt of order)

Our European standard and premium deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.

USA/CANADA Express Delivery - £16.00
(7 - 10 working days after receipt of order)

Our USA/CANADA Express deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays. 

Rest of the World Standard Delivery - £16.00

(7 - 10 working days after receipt of order)

DELIVERY DURING SALE/PROMOTIONAL/HOLIDAY PERIODS

Please note that order processing times during sale/promo/holiday periods maybe extended to up to 10 working days.

DELIVERY TERMS AND CONDITIONS

Shipping Delays For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust RoyalMail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. 

Failed Deliveries / Refused Shipments / Incorrect Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included all the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via Royal Mail to the billing address you provide. It is extremely important that you give us the most accurate and complete information possible. No refunds will be issued for refused or abandoned shipments.

If a shipment is returned to us due to a bad address, you will be responsible for additional shipping charges. No refunds will be issued for refused or abandoned shipments

International Shipments
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Exchanges/ Refunds

Occasionally, BeyondHair, at its sole discretion may, exchange products or portions of a product under the following conditions:

Applications must be made within 14 days of receiving the product (s).

Any exchange request after 14 days will not be accepted.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you can not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

The product should be replaced by something of equal or greater value.

To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Please note, customers will be required to cover the diffrerence if exchanged for a greater value and also the shipping costs.

Please be advised, Exhanged items are usually shipped within 1- 4 working days upon receipt of shipping payment.

To read more about replacements and returns on custom orders CLICK HERE