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DELIVERY RATES

UK

All of our UK deliveries require a signature upon being received.

We aim to deliver to the timescales outlined below.

UK Standard Delivery - £4.99
(2-4 working days after receipt of order) 

Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.

UK Next Working Day Delivery - £ 7.99

Order before 2pm between Monday - Thursday for guaranteed delivery the next working day to anywhere in mainland UK. (Excludes weekends and bank holidays)

Orders placed after Thursday 2pm for next day delivery, will be processed on Monday. If you would like delivery on Saturday, please opt for Saturday delivery. 

UK Guaranteed Saturday Delivery - £12.00

Order Before 2pm on Friday for guaranteed delivery on Saturdays to anywhere in mainland UK. (Excludes bank holidays)

*Please note there may be a delay of up to 7 days processing time in sale/promo periods

 

INTERNATIONAL

We aim to deliver to the timescales outlined below.

EUROPE Premium Delivery - £16.00
(2-4 working days after receipt of order)

Our European standard and premium deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.

USA/CANADA Express Delivery - £16.00
(2-4 working days after receipt of order)

Our USA/CANADA Express deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays. 

Rest of the World Standard Delivery - £16.00

(3 - 7 working days after receipt of order)

*Please note there may be a delay of up to 7 days processing time in sale/promo periods

 

Shipping Delays 


For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust RoyalMail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.


Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via RoyalMail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. No refunds will be issued for refused or abandoned shipments.

If a shipment is returned to us due to a bad address, you will be responsible for additional shipping charges. No refunds will be issued for refused or abandoned shipments



International Shipments

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.