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Returns Tab

Exchanges/ Refunds

Occasionally, BeyondHair, at its sole discretion may, exchange products or portions of a product under the following conditions:

Applications must be made within 14 days of receiving the product (s).

Any exchange request after 14 days will not be accepted.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you can not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

The product should be replaced by something of equal or greater value.

To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Please note, customers will be required to cover the diffrerence if exchanged for a greater value and also the shipping costs.

Please be advised, Exhanged items are usually shipped within 1-3 working days upon receipt of shipping payment.

To read more about replacements and returns on custom orders CLICK HERE